Leadership Communication Series: Adapting Your Approach to Build Stronger Working Relationships

Overview

People approach communication, decision-making, and collaboration differently. Understanding these differences can significantly improve workplace relationships and team effectiveness. In this session, participants will explore the Amiable, Analytical, Expressive, and Driver behavioral styles model and learn how to recognize the communication preferences of others. Through practical examples and self-reflection, participants will discover strategies for adapting their approach to build trust, reduce misunderstandings, and enhance collaboration.

Learning Objectives

• Identify the four primary behavioral styles and their characteristics.
• Recognize their own communication preferences and tendencies.
• Understand the strengths and potential challenges associated with each style.
• Adapt communication approaches to better connect with different personalities.
• Improve collaboration and working relationships across teams.
• Reduce communication barriers and workplace misunderstandings.

Instructor

Jessie Sousa, B.Comm., Certified Coach

Instructor Biography

Jessie Sousa is a certified coach, facilitator, and creator of The Ripple Rewired, a leadership and personal development platform focused on helping people cultivate greater self-awareness, strengthen communication, and lead with intention. Drawing on her background in leadership, communication, coaching, and adult learning, Jessie delivers engaging workshops that blend practical workplace skills with meaningful personal insight. Her areas of expertise include leadership development, communication, emotional intelligence, conflict resolution, and mindset. Known for her relatable storytelling and interactive facilitation style, Jessie helps participants move beyond theory and into real-world application. Whether working with leaders, teams, or emerging professionals, her goal is to create learning experiences that inspire lasting growth, stronger relationships, and greater confidence in navigating workplace challenges.